Nz maria waipoua forest discoverpage detailed culture history
Nz maria waipoua forest discoverpage detailed culture history
new zealand based

Customer Service Specialist

Are you confident and experienced in service and have an affinity in dealing with accommodation hosts, activity guides and mid to high-end European travellers, all with high expectations? Do you enjoy problem-solving and helping people in situations they are finding stressful? Are you seeking a home based role in the travel industry where you can be autonomous, take responsibility and provide exceptional service to travellers and our accommodation hosts and activity guides?

TravelEssence is a mid to high-end travel specialist bringing European clients to New Zealand and Australia on custom-made holidays. Founded by a kiwi, and based in the Netherlands, we have an office in NZ so we can be on the same time zone as our hosts, guides and travellers. Our NZ office has four staff members, and company-wide we are over 100 strong.

Our holidays focus on small, unique places to stay and things to do away from the masses. Our small-scale accommodations and activities are run by enthusiastic, passionate hosts. Sometimes our hosts, guides or travellers have questions or issues that need resolving. System questions. IT they don’t understand. Changes due to weather or circumstance. A door code that doesn't work. A rental car office that's unattended. A question about arrival times. You name it, someone will ask it.

As a Customer Service Specialist, you are responsible for keeping our accommodation and activity partners, as well as UK & European travellers on track.


You are our ideal candidate if you are confident in making decisions autonomously in dynamic situations, but are wise enough to know when an issue needs the support of others to resolve. You have excellent communication skills, particularly over the phone, and, in a dream scenario, can speak Dutch or German at an almost native level. It is important that you work accurately, and that you are able to set priorities and take responsibility. Ideally you will have experience in the travel industry, however, this is not required.

Skills and capabilities

Working for TravelEssence means:

Apply now!

Please send your CV and motivation letter to Janneke Hoff. If you have any questions first, you can contact her via email: