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Zeist, full-time (40 hours)
Happy clients? As a customer service specialist, that’s what you come to work for! Do you like working directly with excited clients who are about to embark on their dream holiday? Do you have a reassuring and empathic manner? Well we’re looking for you. If you’re a creative problem solver who can handle pressure, then there’s a desk with your name on it.
What we do in an average day:
Prepare and send clients travel documents and itinerary information
Be the main point of contact for our UK clients who are about to go on holiday
Answer clients questions via email and telephone before, during and after their trip
Manage clients overseas with a hands on approach in the event of a natural disaster or emergency situation
Gather feedback from clients so we can constantly improve our service
Effectively communicate issues to our external suppliers, from airlines, accommodation hosts or insurers
Discuss and give feedback internally to our colleagues in other departments
Experience in the travel sector is not essential but would definitely be nice to have. It is more important that you are first and foremost, a people person, and you are stress resistant.
This position is definitely suitable for you: if you like to reassure people, help them and provide solutions when needed. It is important that you can empathise with the client, and that you are stress resistant. It also helps if you understand the ‘world of travel’, or can imagine what is involved in taking a long journey.
“The biggest challenge is to reassure customers who are looking for a solution. If that works, it gives me so much energy! Our clients are taking the holiday of their life; they have often been waiting for this for a long time. Therefore, it is nice to contribute to their dream trip!”Mandy, Customer Relations
Working at TravelEssence means:
Working with international and enthusiastic colleagues
Competitive salary with 8% holiday allowance
24 holiday days
Reimbursed travel costs
Working from home/office in a hybrid model
Macbook laptop for work
What you need to bring to the table:
Be a native English speaker, and have experience working with the UK market
Great people skills and excellent telephone manner
Love problem solving for clients
You are stress resistant and can handle emergency situations in a cool collected way
Wait, what about Covid?
Here at TravelEssence, we have been able to come out of last year’s pandemic stronger and even more prepared. During the quieter times, we have been investing in our IT solutions and completing tasks on our to do list.
While we’re waiting for travel to resume, we are using our time and resources more efficiently, so your introduction period will initially be different to the job spec, simply because clients are not travelling. Instead, we believe that this is a good thing, as this way you can become fully orientated to the company, culture and colleagues.
With more news about successful vaccination programmes in our destination countries, we’re steadily seeing more bookings for 2022, and as a result, we are looking for the right people to join our team before business ramps up again.
We're not your average travel company
Yes you are! Don’t delay and send your CV and motivation to us via email: firstname.lastname@example.org.
It’s understandable that you may have questions, so feel free to get in touch with us.
Uw droomreis ontwerpen we in overleg met u. Stel ons gerust al uw vragen!